About Us
Alpha Information Technology is a SMB focused IT service provider based in Cranbrook, BC. We serve the East Kootenay and surrounding regions, generally working with small and medium sized businesses sizing anywhere from 5 to 500 employees.
Our technicians and contractors are typically IT professionals actively working in the industry who contract for Alpha Information Technology on the side.
We take great care in providing exceptional service and solutions to our clients and want to ensure repeat business and positive word-of-mouth advertising.
Our focus is always on reliability, functionality and security; we are not just interested in getting things to ‘work’ (although that is of course important, however generally speaking just getting something ‘working’ is the easy part). Rather we strive to ensure things ‘work’ while keeping all related and relevant systems reliable, functional and secure.
IT security is of course a major concern for all enterprises these days and thus is heavily integrated in everything we do as well. We don’t implement insecure or highly vulnerable systems or services for our clients, EVEN if they ask us to, it simply isn’t worth the risk for us or in our opinion for them either. We would rather not work with a company and miss out on some financial gain than have our name involved in implementing an insecure or vulnerable solution or system and potentially see the company suffer from a breach or hack as a result.
We operate with integrity and high moral standards and try to maintain transparency with our clients, ensuring everything is well documented and organized and in our client’s possession rather than ‘holding’ their information and forcing them to be dependent on us to access it.
Our consultants and contractors are industry professionals with various combinations of post-secondary education, certifications, experience and training.
What sets you apart?
We’re a small business working with small businesses, however we have the expertise and experience that normally only comes from working with large enterprises, which is a significant advantage and one of the main areas that sets us apart from other companies that offer a similar service.
What we have seen frequently in companies that provide IT services for SMBs is systems that are insecure, unreliable and/or don’t function nearly as well as they could or should. Additionally we commonly see very disorganized and undocumented information and systems, leading to a lot of issues and problems for companies when their ‘IT guy’ leaves or is unavailable and they need access to it.
We focus on improving and securing IT systems for SMBs and documenting and organizing the important and relevant data and information in any capacity we are involved with, whether it’s full IT service management, or just a one-off project.
What kind of qualifications do you have?
Some examples of our certifications, training and qualifications include:
- ITIL Certifications
- Network Systems Admin Diplomas
- Cisco CCNA Level 1-4 Training
- MCSA/MCITP Training
- A+ Certifications
- Network Security Training
- And more…
Some examples of our professional experience portfolios include:
- IT Department Management
- IT Project Management
- IT Service Management
- Service Desk Operations
- Infrastructure Management
- Technical Support
- And more…
We have experience working directly for and working with small, medium and large corporations, non-profits, government, private sector and everything in between in almost any field.
Why SMB centric services?
Quite simply because we want to work with SMBs and on smaller scales. Additionally, many of us work with larger entities on a regular basis already so it’s also nice to have variety.
We enjoy working in more personal environments and getting to know the people we’re working with and see the direct results of our work in action.
What's it like working with you?
It’s a lot more personal that working with large corporations. We are more invested in your (and our) success, rather than just getting a task or project ‘done’ and off our plate as it were.
We take a lot more time for finer details in our work than most other companies tend to which we think is appreciated by SMBs but generally overlooked by larger corporations… Which is another reason we focus our services towards SMBs.